Network Modernisation at Regional Telecom Group
Regional Telecom Operator · Middle East & North Africa · 15 months
A regional telecom operator modernised its network operations, reducing outages by 67% and certifying 180 engineers in next-generation technologies through an integrated operating model redesign.
El Desafío
The Regional Telecom Group operated a legacy network infrastructure with rising outage rates, declining customer satisfaction, and an operating model that separated network operations from customer experience. The structural pressure was compounded by a workforce skills gap in cloud-native and AI technologies.
El Enfoque
Highpro deployed its Operational and Structural transformation programmes across the telecom group's executive team and network operations leadership. The diagnostic identified root causes in a siloed network-to-service operating model, scarce cloud and AI capabilities, and absent predictive maintenance systems. The engagement redesigned the network operations centre, implemented a predictive reliability framework, and launched a workforce reskilling programme for cloud-native technologies.
El Resultado
Network outage rates decreased by 67%, customer complaints related to network reliability dropped by 54%, and the predictive maintenance system prevented an estimated 340 major outages in the first year. The workforce reskilling programme certified 180 engineers in cloud-native and AI technologies.
Resultados Clave
- Network outage rates decreased by 67%
- Customer network complaints reduced by 54%
- Predictive maintenance prevented 340 major outages in year one
- 180 engineers certified in cloud-native and AI technologies
- Network operations centre redesigned for integrated service reliability
Programas Desplegados
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