Programmes that exist to address a challenge.

Systemic Cyber Concentration & Third-party Infrastructure

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Retail Banking Heads, CXOs, Operations Heads

Banking Customer Experience & Service Excellence Transformation

Redesign customer journeys, service standards and recovery systems across physical and digital channels

4 daysRiyadh, Saudi Arabia

Retail Heads, Inclusion Leads, Product Leaders

Inclusive Finance & Accessible Service Design

Build customer propositions and delivery models that expand access without weakening viability or risk discipline

Rapidly Changing Prudential, Conduct & Digital-asset

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

CEOs, Strategy Heads, Business Unit Heads

Future Banking Business Model Transformation

Reframe the bank around future revenue pools, platform economics and digital ecosystems

5 daysNew York City, United States

12 Apr 2027 – 16 Apr 2027

Complaints, Conduct, Trust & Vulnerable-customer Outcomes

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysPort Louis, Mauritius

Ai-enabled Banking & Future Financial Business Models

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysMadrid, Spain

CEOs, Chief Strategy Officers, Compliance Heads

Strategic Financial Innovation, Regulation & Trust

Enable leaders to innovate within rapidly evolving regulatory and trust expectations

Siloed Product & Channel Operating Models: Operating Model & Organisational Transformation

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

COOs, CIOs, Digital Heads

Digital Banking Operating Model Transformation

Redesign the operating model, data flows and decision architecture required for faster digital execution

5 daysSão Paulo, Brazil

12 Feb 2027 – 16 Feb 2027

Central bankers, supervisors, CROs

AI Governance for Financial Stability & Supervision

Equip financial leaders and supervisors to govern AI use in trading, lending, risk and supervision

4 daysRome, Italy

Financial Cyber Resilience & AI-Enabled Threat Leadership

Build executive capability to govern cyber resilience where AI accelerates attacks and shared infrastructure amplifies systemic exposure

CIOs, CISOs, CROs

Real-time Fraud, Cyber & Financial-crime Control

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Scarce Digital, Quantitative & Transformation Capabilities

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Board members, CEOs, CROs

Integrated Risk, Technology & Business Governance

Align decision rights and governance across business, risk, compliance and technology

Agriculture & Agribusiness

C-Suite & Senior Executive, Board & Non-Executive, Directors of Finance

Agribusiness Finance Executive Conference

A five-day international executive conference on agribusiness finance transformation, including site visits to production, trade and infrastructure landmarks

5 DaysTokyo, Japan

9 Nov 2026 – 13 Nov 2026

Quality Heads, Operations Leaders, Export Managers

Agrifood Quality, Traceability & Market Standards

Build quality systems that enable consistent supply, premium markets and regulatory confidence

Farmer, Supplier & Buyer Service Experience

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysDoha, Qatar

CEOs, Strategy Heads, Investment Agencies

Agro-Industrialisation & Value Addition Strategy

Move institutions from commodity exposure toward processing, branding and higher-value market positions

5 daysKigali, Rwanda

12 Apr 2027 – 16 Apr 2027

Smallholder Aggregation, Cooperative & Contract-farming

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

CEOs, Sustainability Heads, Agriculture Ministries

Climate-Resilient Agriculture & Food Systems Leadership

Equip leaders to redesign production and value chains for climate, water and supply shocks

5 daysStockholm, Sweden

Climate-smart Growth & Resilient Food-system Transformation

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysCape Town, South Africa

Bankers, Agribusiness CFOs, DFIs

Strategic Agricultural Finance & Risk Architecture

Design financing structures that unlock working capital, investment and resilience across agricultural value chains

5 daysStockholm, Sweden

Reliable Fulfilment, Grading & Contract-performance Standards

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysCopenhagen, Denmark

COOs, Supply Chain Heads, Commodity Managers

Post-Harvest, Cold Chain & Loss Reduction Leadership

Redesign post-harvest operations, logistics and cold-chain systems to reduce waste and protect value

4 daysStockholm, Sweden

CEOs, Value Chain Heads, Cooperative Leaders

Agribusiness Value Chain Integration & Partnership Design

Build integrated commercial ecosystems linking producers, processors, finance and markets

4 daysGeneva, Switzerland

CEOs, CIOs, Innovation Heads

Digital Agriculture, AI & Precision Farming Strategy

Build investment and operating strategies for data, sensors, AI, traceability and precision agriculture

4 daysNairobi, Kenya

Agribusiness Governance, Professional Management & Workforce

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Farm & Processing Productivity, Yield & Cost Performance

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Limited Agricultural Finance, Insurance & Risk-transfer Access

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Agribusiness CEOs, Operations Heads, Farm Managers

Agricultural Productivity & Operations Transformation

Improve productivity through better operating systems, technology, mechanisation and execution discipline

5 daysRome, Italy

Executive Transformation Programmes in Financial Services

Customer Reliability, Outage Communication & Restoration

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysParis, France

Customer Heads, Operations Heads, Digital Heads

Utility Customer Experience & Service Reliability Excellence

Redesign customer journeys, billing, outage communication and service standards

Billing Accuracy, Digital Service & Complaint Resolution

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysBali, Indonesia

COOs, Asset Heads, Engineering Directors

Utility Asset Performance & Predictive Maintenance

Transform maintenance, asset management and reliability through data-led operating disciplines

4 daysWashington D.C., United States

Grid Reliability, Outage Management & Asset Performance

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

4 daysSingapore, Singapore

AI & Digital Utility Transformation Leadership

Develop a governed roadmap for AI, advanced analytics and digital operations across the utility value chain

CEOs, CIOs, COOs

Legacy Utility Operating Models & Fragmented Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Workforce Transition For Digital & Decentralised Energy

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

System Operators, Utility COOs, Regulators

Grid Operations, Flexibility & Connection Transformation

Improve operational frameworks for congestion, flexibility, storage and faster connections

5 daysVancouver, Canada

12 Mar 2027 – 16 Mar 2027

CEOs, Strategy Heads, Investment Committees

Generation Portfolio & Energy Transition Strategy

Rebalance generation portfolios, capital allocation and stranded-asset risk for the evolving power system

5 daysWashington D.C., United States

12 Mar 2027 – 16 Mar 2027

Regulators, Utility CEOs, Finance Ministries

Electricity Market, Tariff & Regulatory Redesign

Balance affordability, cost recovery, investment signals and flexibility through better market and tariff architecture

5 daysPort Louis, Mauritius

12 May 2027 – 16 May 2027

4 daysNew York City, United States

Energy System Resilience & Critical Infrastructure Security

Build resilience across cyber, physical, climate and supply-chain risks

CEOs, CROs, CIOs

Grid Congestion, Flexibility & Renewable Integration

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

4 daysPort Louis, Mauritius

Future Utility Operating Model Redesign

Redesign accountabilities, processes and organisation structures for digital and decentralised energy systems

CEOs, COOs, CHROs

Generation Portfolio & Energy-transition Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysPrague, Czech Republic

Government & Public Sector

Finance Ministers and Deputy Ministers, Directors-General and Permanent Secretaries of Finance, Budget Directors and Fiscal Policy Advisors

Public Financial Management Executive Programme

Public financial management is the backbone of institutional trust

5 daysDubai, UAE

16 Nov 2026 – 20 Nov 2026

Permanent secretaries, agency heads, directors-general

Civil-service Capability, Workforce Ageing & Talent

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Senior public leaders, regulators, integrity bodies

Public Trust, Integrity & Institutional Legitimacy

Strengthen transparency, integrity, citizen engagement and evidence-based institutional credibility

3 daysBali, Indonesia

Ministers, Permanent Secretaries, CIOs

AI Governance & Transformation for Government

Equip public leaders to scale AI safely across policy, operations and service delivery

4 daysKigali, Rwanda

Permanent secretaries, agency heads, directors-general

Burdensome Processes, Slow Execution & Administrative

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Permanent secretaries, agency heads, directors-general

Citizen-centred Service Design Across Life Events

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysSeoul, South Korea

Permanent Secretaries, CIOs, Operations Heads

Digital Government Operations & Process Transformation

Redesign high-volume public processes for digital, data-driven and citizen-centred delivery

5 daysSydney, Australia

12 Apr 2027 – 16 Apr 2027

Cabinet/Ministry leaders, Permanent Secretaries

Whole-of-Government Operating Model Transformation

Redesign coordination, decision rights and accountability across ministries and agencies

4 daysKigali, Rwanda

Permanent secretaries, agency heads, directors-general

Siloed Ministries, Agencies & Fragmented Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Permanent secretaries, agency heads, directors-general

Service Standards, Accessibility & Inclusion Across Agencies

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysTokyo, Japan

Procurement Heads, CFOs, Project Directors

Strategic Public Procurement & Delivery Excellence

Strengthen procurement governance, commercial capability and delivery discipline

4 daysAbu Dhabi, United Arab Emirates

Government CIOs, Digital Ministers, Regulators

Digital Public Infrastructure & Interoperability Leadership

Build executive capability to govern identity, payments, data exchange and interoperable public platforms

5 daysSão Paulo, Brazil

12 Feb 2027 – 16 Feb 2027

Permanent secretaries, agency heads, directors-general

Fiscal Constraints, Procurement Rules & Implementation

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Service Heads, Digital Heads, Agency CEOs

Citizen Experience & Public Service Excellence

Redesign end-to-end citizen journeys and service standards across institutional boundaries

4 daysSingapore, Singapore

Permanent secretaries, agency heads, directors-general

Future-ready Government & State-capability Transformation

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysKuala Lumpur, Malaysia

Finance Ministries, CFOs, Transformation Offices

Public Sector Strategic Prioritisation & Portfolio Management

Build capability to allocate scarce resources to the highest-value reforms and investments

Healthcare & Life Sciences

4 daysAddis Ababa, Ethiopia

Integrated Health System Operating Model

Align clinical, digital and corporate functions around patient pathways and outcomes

Health CEOs, COOs, CMOs

CX Heads, Quality Heads, Clinical Managers

Patient Experience, Quality & Service Excellence

Build consistent patient experience, quality governance and service-recovery systems

3 daysToronto, Canada

Hospital COOs, Clinical Ops Heads

Hospital Flow, Capacity & Operations Excellence

Redesign flow, scheduling, bed management and operating systems to improve throughput

4 daysCape Town, South Africa

Health CEOs, CHROs, Clinical Directors

Health Workforce Planning & Productivity Transformation

Build strategic workforce models that align staffing, skills and service demand

4 daysHong Kong, Hong Kong

Hospital CEOs, health-system executives, clinical leaders

Health-workforce Shortages, Ageing & Capability Distribution

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Hospital CEOs, health-system executives, clinical leaders

Patient-flow, Capacity, Theatre & Bed-utilisation Performance

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Hospital CEOs, health-system executives, clinical leaders

Fragmented Care Pathways & Provider Operating Models

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Value-Based Healthcare & Sustainable Growth Strategy

Shift leadership focus from activity volume toward outcomes, value and sustainable economics

CEOs, CFOs, Payers

5 daysAbuja, Nigeria

Health Ministries, Payers, Health System Leaders

Health Access, Equity & Service System Redesign

Redesign delivery models, financing pathways and outreach to improve equitable access

4 daysMelbourne, Australia

Hospital CEOs, health-system executives, clinical leaders

Clinical Quality, Safety & Consistency Across Sites

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Hospital CEOs, health-system executives, clinical leaders

Patient Experience, Dignity & Communication

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

CIOs, Health Ministries, Digital Health Heads

Digital Health Platforms, Data & Interoperability Leadership

Build governance and capability for interoperable digital health infrastructure and data use

5 daysWashington D.C., United States

12 Mar 2027 – 16 Mar 2027

Hospital CEOs, health-system executives, clinical leaders

Health Financing, Access & Universal-coverage Pressures

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

AI Governance & Digital Health Transformation

Enable leaders to deploy AI responsibly across care, operations and policy

Health CEOs, CIOs, CMOs

4 daysNairobi, Kenya

Hospital CEOs, health-system executives, clinical leaders

Ai, Digital Health & Future Care-model Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysSeoul, South Korea

Technology & Digital Economy

CEOs, Directors General, C-suite executives

AI-Powered Leadership & Institutional Transformation

AI is reshaping industries

5 daysDubai, United Arab Emirates

16 Nov 2026 – 20 Nov 2026

Product Heads, CTOs, CX Leaders

Digital Experience Reliability & Service Excellence

Integrate product reliability, UX, support and service recovery

Digital Product Experience, Uptime & Customer Trust

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysVancouver, Canada

Support Operations, Incident Communication & Service Recovery

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysSeoul, South Korea

COOs, CTOs, Product Leaders

Digital Product Operating Model Transformation

Redesign product operating models, accountabilities and decision rights

Cloud, Platform & Digital Infrastructure Resilience

Govern concentration, portability and critical digital dependencies

CIOs, CROs, CTOs

Boards, CIOs, Legal/Risk Heads

Responsible Technology Governance & Digital Trust

Build governance for AI, privacy, safety, transparency and responsible innovation

Ai, Platform, Privacy & Digital-market Regulation

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Compute, Cloud & Semiconductor Concentration Dependencies

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

CEOs, Strategy Heads, Product Leaders

AI-Native Business Model Strategy

Redesign value propositions, economics and operating models for AI-native competition

Cybersecurity Operations & Secure Software Delivery

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

AI Talent, Skills & Technology Leadership Capability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Product-platform Operating Model & Engineering Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Cloud, Platform & AI Service Reliability: Operational Excellence & Transformation

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Enterprise AI Portfolio & Value Realisation

Move from scattered experimentation to governed, value-led AI portfolios

CEOs, CIOs, CTOs

Ai-native Business Model & Product Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysToronto, Canada

Telecommunications & Connectivity

Customer Care, Complaint Resolution & Digital Self-service

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysRiyadh, Saudi Arabia

Telco-to-techco Platform & Ecosystem Transformation

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Network Quality, Coverage & Service Reliability

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysAmsterdam, Netherlands

CXOs, COOs, Network Heads

Telecom Customer Experience & Network Service Excellence

Link network experience, digital care and service recovery into one operating model

CEOs, Strategy Heads, CTOs

Next-Generation Network Strategy & Monetisation

Build strategic investment and monetisation pathways for advanced connectivity

COOs, CTOs, Network Directors

Network Operations & Predictive Reliability Leadership

Strengthen network operations, predictive maintenance and outage recovery

Spectrum, Infrastructure-sharing & Investment Economics

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Network Performance, Congestion & Field-service Productivity

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

5g-advanced, 6g & Converged Space-terrestrial Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysSeoul, South Korea

Workforce Reskilling For Cloud-native, AI & Software-defined

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Operators, Regulators, Infrastructure Owners

Critical Connectivity & Submarine Cable Resilience

Strengthen resilience, redundancy and recovery of critical connectivity infrastructure

Operators, Regulators, Ministries

Universal Connectivity & Affordability Strategy

Design investment, pricing and partnership models that expand meaningful connectivity

Predictive Maintenance, Noc Modernisation & Automation

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Network-to-digital-service Operating Model Transformation

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Telco Operating Model & Digital Transformation

Redesign structures, product ownership and decision rights for digital telecoms

CEOs, COOs, CHROs

Manufacturing & Industrials

CEOs, plant and operations executives, supply-chain leaders

Oee, Throughput, Quality & Maintenance Performance

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

COOs, Operations VPs, CHROs

Industrial Operating Model & Plant Network Transformation

Redesign governance and decision rights across multi-site manufacturing networks

CEOs, plant and operations executives, supply-chain leaders

Industrial Workforce Reskilling & Human-automation Integration

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Quality Heads, Plant Directors

Manufacturing Quality Systems & Consistency Excellence

Build enterprise quality governance across plants, suppliers and processes

CEOs, plant and operations executives, supply-chain leaders

Smart-factory Automation, Industrial AI & Connected Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Supply Chain Heads, COOs, Procurement Heads

Industrial Supply Chain Resilience & Network Redesign

Redesign sourcing, inventory, logistics and network strategy for resilience

CEOs, plant and operations executives, supply-chain leaders

Energy, Carbon & Industrial-policy Pressures

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

CEOs, Sustainability Heads, Plant Leaders

Industrial Decarbonisation & Energy Productivity

Integrate energy efficiency, electrification and decarbonisation into industrial strategy

Industrial AI, Robotics & Automation Strategy

Prioritise and govern automation investments for measurable productivity gains

CEOs, COOs, CTOs

CEOs, plant and operations executives, supply-chain leaders

Advanced Manufacturing & Industry 4.0 Transformation

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

CEOs, plant and operations executives, supply-chain leaders

Lean Operating Model & Cross-plant Governance

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

CEOs, plant and operations executives, supply-chain leaders

After-sales Service, Warranty & Field-quality Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysAbu Dhabi, United Arab Emirates

CEOs, plant and operations executives, supply-chain leaders

Critical Input, Component & Logistics Supply-chain Resilience

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Plant Directors, COOs, Operations Heads

Smart Factory Productivity & OEE Transformation

Improve throughput, uptime and quality through lean, digital and analytics-enabled operations

CEOs, plant and operations executives, supply-chain leaders

Zero-defect Quality & Customer-specification Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysHong Kong, Hong Kong

Mining, Metals & Natural Resources

CEOs, Sustainability Heads, Community Relations

Community, Stakeholder & Social Licence Leadership

Strengthen community engagement, benefit-sharing and trust around mining operations

Mine Productivity, Recovery, Maintenance & Cost Control

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Integrated Mine-to-market Operating Model: Operating Model & Organisational Transformation

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

CEOs, Strategy Heads, Governments

Critical Minerals Security & Supply Chain Strategy

Build resilient supply, market and partnership strategies in an increasingly strategic mineral economy

Digital Mine, Autonomous Operations & Safety Analytics

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Customer Specification, Assay & Product-quality Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Commodity Volatility, Capital Access & Midstream-processing

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Critical-minerals Portfolio & Geopolitical Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Mining Portfolio Strategy & Capital Allocation

Improve scenario-based capital allocation across commodities and jurisdictions

Boards, CEOs, CFOs

Technical Workforce, Contractor & Capability Governance

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

COOs, CIOs, Technical Directors

Digital Mine, Automation & AI Leadership

Scale autonomous, digital and AI-enabled mining safely and economically

COOs, Mine Managers, Asset Heads

Mining Productivity, Asset Performance & Cost Transformation

Improve asset utilisation, maintenance and cost performance across mining operations

3-5 daysBali, Indonesia

Permitting, Infrastructure & Community/social-licence

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Community, Stakeholder & Grievance-response Quality

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

CEOs, COOs, Operations VPs

Integrated Mining Operating Model

Redesign accountabilities and coordination across extraction, processing and commercial operations

Infrastructure & Construction

Project-governance, PMO & Decision-rights Redesign

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Infrastructure Financing & Bankability Constraints

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Project Cost, Schedule & Productivity Performance

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Integrated Owner-contractor-consultant Operating Models

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Infrastructure Leaders, Governments, Engineers

Climate-Resilient Infrastructure Strategy

Embed resilience, adaptation and lifecycle thinking into infrastructure planning

Infrastructure CEOs, Project Sponsors, Government Leaders

Infrastructure Delivery Operating Model & Governance

Redesign decision rights, interfaces and accountability across complex project ecosystems

Project Directors, CIOs, Engineering Heads

Digital Construction, BIM & Infrastructure Intelligence

Scale BIM, digital twins, analytics and connected project delivery

Project Directors, CEOs, PMO Heads

Major Project Delivery & Construction Performance

Build executive capability in integrated planning, controls and delivery governance

Infrastructure Finance, PPP & Bankability Leadership

Develop bankable financing structures and public-private partnership capability

CFOs, Governments, DFIs

Digital Engineering, BIM & Site Execution: Operational Excellence & Transformation

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Construction Quality, Defects & Handover Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Stakeholder, Community & User Experience During Delivery

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysAddis Ababa, Ethiopia

Permitting, Procurement & Public-private Coordination

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

National & Urban Infrastructure Portfolio Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysLondon, United Kingdom

Project Sponsors, Asset Operators, Facilities Heads

Infrastructure Handover, Asset Readiness & Service Quality

Improve transition from project delivery to reliable asset operations

Transport, Logistics & Mobility

CX Heads, Operations Heads

Transport Service Reliability & Customer Experience

Improve punctuality, communication, recovery and service consistency

CEOs, CTOs, Operations Heads

AI, Automation & Autonomous Mobility Leadership

Prepare organisations for AI-enabled logistics, autonomous systems and intelligent transport

Shipper/passenger Visibility, Communication & Recovery

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysWashington D.C., United States

Fleet, Route, Terminal & Warehouse Productivity

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Integrated Multimodal Operating Models & Network Control

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Workforce, Automation & Control-tower Capability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Digital Freight Visibility, Scheduling & Asset Utilisation

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Transport Authorities, CEOs, Ministries

Integrated Mobility & Transport Operating Model

Align governance across road, rail, maritime, aviation and public mobility interfaces

Supply Chain Heads, Port Authorities, Governments

Global Logistics Resilience & Trade Corridor Strategy

Redesign trade corridors, sourcing and contingency networks for disruption

Fuel, Infrastructure & Geopolitical Supply-chain Disruption

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Port CEOs, Logistics COOs, Terminal Heads

Logistics Flow, Port & Freight Operations Excellence

Improve throughput, scheduling, yard/terminal productivity and end-to-end flow

Future Mobility, Automation & Digital Logistics Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysLondon, United Kingdom

CEOs, Fleet Heads, Transport Ministries

Low-Carbon Transport & Fleet Transition Strategy

Build transition strategies for fleets, fuels, charging and infrastructure

On-time Performance & Service Reliability: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Trade Corridor, Border & Port Ecosystem Bottlenecks

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Real Estate & Property

Interest-rate, Financing & Valuation Pressure

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Housing Affordability, Planning & Urban Infrastructure

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

CIOs, Asset Managers, Developers

Smart Buildings, PropTech & Digital Real Estate

Scale building intelligence, tenant platforms and data-enabled asset management

Developers, Governments, Housing Agencies

Affordable Housing & Urban Delivery Strategy

Design financing, land, partnership and delivery models for affordable housing

Portfolio Operations, Facilities & Maintenance Productivity

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Service-charge Transparency, Maintenance Responsiveness &

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysSydney, Australia

Energy Management, Smart-building Operations & Asset Data

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

CEOs, Portfolio Heads, Developers

Future of Work, Office & Portfolio Repositioning

Reposition assets and portfolios for hybrid work, experience and mixed-use demand

CEOs, COOs, Investment Heads

Integrated Real Estate Operating Model

Align development, investment, asset management and customer functions

Property Technology, Data & Facilities Operating Models

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Integrated Development-investment-operations Governance

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Net-zero, Retrofit & Resilient-building Investment Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Tenant & Resident Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysTokyo, Japan

Property Managers, CX Heads

Tenant Experience & Property Service Excellence

Build consistent service standards, digital journeys and recovery systems

Asset Managers, COOs, Facilities Heads

Real Estate Asset Performance & Facilities Transformation

Improve asset operations, maintenance, energy use and tenant service

Retail & Consumer

Portfolio, Format & Omnichannel Growth Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Merchandising, Supply-chain & Digital-team Integration

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

AI-Powered Retail & Consumer Growth Strategy

Use AI responsibly across demand, personalisation, pricing and service

CEOs, CMOs, CIOs

Consumer Regulation, Data Privacy & Marketplace Rules

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Inventory Availability, Forecasting & Fulfilment Productivity

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Ai-powered Retail & Personalisation Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Store & E-commerce Operations Integration: Operational Excellence & Transformation

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

CEOs, COOs, Digital Heads

Omnichannel Retail Operating Model

Unify channels, fulfilment, customer and commercial decision rights

End-to-end Customer Journey & Omnichannel Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysRiyadh, Saudi Arabia

Omnichannel Operating Model & Channel Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Supply Chain Heads, Procurement Heads

Consumer Supply Chain Resilience & Sourcing Strategy

Redesign sourcing, supplier portfolios and fulfilment for resilience

Returns, Complaints & Service Recovery: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysNairobi, Kenya

Retail COOs, Merchandising Heads, CFOs

Retail Inventory, Pricing & Margin Transformation

Improve demand sensing, pricing, assortment and inventory productivity

Omnichannel Customer Experience & Service Excellence

Redesign journeys, service standards and recovery across store and digital channels

CXOs, Retail Ops Heads

Global Sourcing, Logistics & Supplier Disruption

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Wholesale, Trade & Distribution

Trade Corridor, Sourcing & Market-diversification Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Order Accuracy, Fill Rate & Delivery Reliability

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysRome, Italy

Commercial Directors, COOs

B2B Service Reliability & Key Account Excellence

Strengthen service-level governance, account experience and recovery

Sales, Procurement & Logistics Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Trade Leaders, CIOs, Customs Executives

Digital Trade, Customs & B2B Platform Strategy

Build strategies for digital trade documents, marketplaces and cross-border data

Digital B2b Marketplace & Distribution-model Transformation

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

CEOs, Trade Heads, Supply Chain Leaders

Geoeconomic Trade Strategy & Supply Network Resilience

Prepare leaders for protectionism, regionalisation and changing trade rules

Customs, Border & Trade-finance Constraints

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Tariffs, Trade Restrictions & Geopolitical Fragmentation

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Account Service & Dispute-resolution Quality

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysCopenhagen, Denmark

Warehouse, Picking & Distribution Productivity

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

CEOs, COOs, Commercial Heads

Wholesale & Distribution Operating Model Transformation

Align commercial, inventory, procurement and logistics decision rights

Inventory, Demand Planning & Working-capital Control

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Network, Branch & Distribution Operating-model Redesign

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

COOs, Warehouse Heads, Distribution Directors

Distribution Operations & Warehouse Productivity

Improve warehouse flow, labour productivity, inventory and transport execution

Food & Beverage

Quality, Food-safety & Production Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Commodity, Climate & Agricultural-input Volatility

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Food Regulation, Labelling & Traceability Requirements

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

3-5 daysBali, Indonesia

Quality Heads, Operations Heads

Food Quality Consistency & Consumer Trust

Build enterprise quality systems and closed-loop complaint learning

Product Quality, Taste & Specification Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysAddis Ababa, Ethiopia

Plant Heads, COOs, Quality Heads

Food Manufacturing Productivity & Yield Transformation

Improve yield, throughput, waste and equipment effectiveness

Yield, Throughput, Waste & Plant Productivity

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Future Food Portfolio & Consumer Strategy

Reposition portfolios around health, affordability, sustainability and changing preferences

CEOs, CMOs, R&D Heads

CEOs, COOs, Supply Chain Heads

Integrated Food Value Chain Operating Model

Align procurement, manufacturing, quality and commercial planning

Consumer Complaints, Recall Readiness & Trust

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Quality Heads, Supply Chain Leaders

Food Safety, Traceability & Regulatory Excellence

Strengthen end-to-end food safety, traceability and compliance governance

Sustainable Food-system & Circular-packaging Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysLos Angeles, United States

Integrated Sourcing-manufacturing-commercial Operating Model

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Automation, Digital Manufacturing & Route-to-market

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Food Safety, Sanitation & Traceability Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

3-5 daysDubai, United Arab Emirates

Tourism, Hospitality & Travel

Guest Experience & Service-culture Excellence

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysBali, Indonesia

Brand Standards & Consistency Across Properties

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysAbuja, Nigeria

Hotel GMs, COOs, HR Directors

Hospitality Workforce Productivity & Operations Excellence

Improve workforce planning, scheduling and frontline productivity without diluting service

CMOs, Revenue Heads, Digital Leaders

Hospitality Digital Growth & Distribution Strategy

Improve direct demand, revenue management and digital channel economics

Destination Competitiveness & Sustainable Tourism Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysCopenhagen, Denmark

Tourism Authorities, Hotel Groups, Municipal Leaders

Destination Management & Tourism Operating Model

Align public/private actors around destination strategy, capacity and experience

Multi-property Operating Model & Brand Governance

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Hotel GMs, CX Heads, Operations Leaders

Luxury Service Excellence & Guest Experience Transformation

Create consistent service standards, journey ownership and recovery

Ai-enabled Guest Journey & Hospitality Digital Transformation

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysTokyo, Japan

Extreme Weather, Climate & Destination Resilience

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Digital Distribution, Revenue Management & Demand Forecasting

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Workforce Attraction, Retention & Service Capability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Tourism Boards, Hotel CEOs, Airport/Destination Leaders

Tourism Resilience, Crisis & Destination Continuity

Build resilience to climate, health, security and demand shocks

Aviation Connectivity, Visa & Infrastructure Constraints

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Occupancy, Yield, Labour Productivity & Property Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Education & Knowledge Institutions

Curriculum-to-skills Alignment & Programme Portfolio

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Funding, Access & Affordability Pressures: Systems, Policy & Ecosystem Transformation

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Research, Innovation & Knowledge-economy Positioning

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysAbu Dhabi, United Arab Emirates

Digital Learning Operations & Education-data Quality

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Qualification, Accreditation & Labour-market Alignment

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Teaching Quality & Programme Consistency: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysNairobi, Kenya

Ai-enabled Education & Future Learning Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysSingapore, Singapore

Education Ministries, University Leaders

Skills Ecosystem & Employability Transformation

Align curricula, employer partnerships and credential pathways with evolving labour demand

University COOs, Registrars, CIOs

University & Education Operations Transformation

Redesign administration, enrolment, scheduling and support processes

Student Administration, Assessment & Academic Workflow

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Vice-Chancellors, Provosts, COOs

Future University Operating Model

Redesign governance, faculties, shared services and decision rights for agility

Student Experience & Learner-support Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysGeneva, Switzerland

Education Leaders, CIOs, Academic Leaders

AI Strategy & Governance for Education

Build human-centred AI strategy across learning, assessment and institutional operations

Student Services Heads, COOs

Student Experience & Service Excellence

Redesign student journeys, support models and service standards

Faculty, Professional Staff & Governance Operating-model

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Professional & Business Services

Knowledge-work Productivity & Ai-enabled Delivery

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Professional Regulation, Liability & AI Accountability

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Managing Partners, CHROs, COOs

Future Professional Services Operating Model

Redesign leverage, roles, governance and career models for AI-enabled delivery

Global Talent, Offshoring & Cross-border Service Dependencies

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Delivery Quality & Consistency Across Teams

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Managing Partners, COOs, CIOs

AI-Enabled Professional Services Productivity

Redesign workflows, knowledge reuse and automation to improve professional productivity

Talent Pyramid, Career Architecture & Future Skills

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Partners, Client Heads, COOs

Client Experience & Key Account Excellence

Build consistent relationship, delivery and service standards across the firm

Ai-native Professional Services & Business-model Reinvention

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysIstanbul, Turkey

Managing Partners, Strategy Heads, CFOs

Professional Services Business Model & Pricing Transformation

Shift from time-based models toward differentiated, outcome and IP-led economics

Engagement Economics, Utilisation & Project Execution

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Client Experience & Relationship Excellence

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Partner-led Operating Model & Decision-rights Redesign

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Client Procurement, Pricing & Outcome-based Contracting

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

3-5 daysDubai, United Arab Emirates

Portfolio, Pricing & Recurring-revenue Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysAddis Ababa, Ethiopia

Media, Entertainment & Creative Economy

Advertising, Subscription & Creator-economy Market Shifts

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Ai-enabled Content & Creative-production Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysSingapore, Singapore

Direct-to-consumer, Community & Monetisation Model

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysStockholm, Sweden

Creative Talent, Technology & Production Capability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Subscriber Support, Churn Recovery & Service Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysGeneva, Switzerland

Content Production Productivity & Digital Workflow

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

CEOs, Digital Heads, Commercial Leaders

Platform Strategy, Distribution & Audience Economics

Build resilient distribution strategies across platforms, direct channels and ecosystems

CEOs, Legal Heads, Creative Directors

Generative AI, Copyright & Creative Business Strategy

Govern AI use while redesigning creative workflows and rights economics

Studio-platform-creator Operating Model & Rights

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Audience Experience & Digital Engagement Excellence

Create consistent audience journeys, community engagement and service recovery

Audience Heads, CMOs

Digital Content Operations & Production Transformation

Modernise production workflows, asset management and collaboration

COOs, Studio Heads, CTOs

Rights, Metadata & Asset-management Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Generative Ai, Copyright & Licensing Disruption

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Content Accessibility, Trust & Brand-safety Standards

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysSydney, Australia

Media Operating Model & IP Governance

Align content, rights, platforms and commercial decision rights

CEOs, COOs, Rights Heads

Development, Humanitarian & International Organisations

Executive Directors, Country Directors, Programme Directors

AI-Powered Resource Mobilization for NGOs

Many NGOs, INGOs and development organisations have strong mandates, capable teams and important programmes, but their ability to deliver sustained impact…

5 DaysSingapore, Singapore

12 May 2027 – 16 May 2027

Country Directors, Programme Heads, CFOs

Humanitarian Portfolio Prioritisation & Operating Efficiency

Help leaders prioritise programmes, geographies and resources under funding pressure

country directors, regional directors, programme executives

Programme Delivery Efficiency Under Constrained Funding

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

country directors, regional directors, programme executives

Humanitarian Logistics, Procurement & Field Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Programme Leaders, Partnership Heads, Donors

Localisation, Partnership & Ecosystem Governance

Design partnership and funding models that strengthen local leadership and accountability

3-5 daysBali, Indonesia

country directors, regional directors, programme executives

Beneficiary-centred Service Design & Dignity

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysMelbourne, Australia

country directors, regional directors, programme executives

Feedback, Complaints & Accountability-to-affected-populations

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Programme Directors, MEAL Heads, Safeguarding Leads

Humanitarian Accountability & Beneficiary Experience

Build consistent feedback, safeguarding and service-quality systems

country directors, regional directors, programme executives

Anticipatory Action, Resilience & Crisis Foresight

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysCape Town, South Africa

Executive Directors, Country Leaders

Future Humanitarian Strategy & Crisis Foresight

Build scenario-based strategy for compound crises, displacement and climate risk

country directors, regional directors, programme executives

Localisation, Partnership & Decision-rights Architecture

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

country directors, regional directors, programme executives

Portfolio Prioritisation & Mission-critical Resource

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

country directors, regional directors, programme executives

Headquarters-field Operating-model Redesign

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

country directors, regional directors, programme executives

Funding Contraction, Donor Concentration & Financing

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Executive Directors, COOs, Country Directors

Humanitarian & Development Operating Model Redesign

Redesign decision rights, shared services and field autonomy for leaner delivery

country directors, regional directors, programme executives

Conflict Access, Localisation & Humanitarian Coordination

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Water, Waste & Environmental Services

Treatment-plant Efficiency, Energy Use & Asset Performance

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Utility CEOs, COOs, Engineering Heads

Water Utility Operations & Non-Revenue Water Transformation

Improve leakage, metering, maintenance and operating productivity

Technical Workforce, Field Operations & Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Utility CEOs, Waste Operators, Municipal Leaders

Circular Water, Waste & Resource Recovery Strategy

Transform waste and wastewater systems into resource-recovery and circular-economy platforms

Waste Collection, Sorting & Recycling Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Water Security & Climate-adaptation Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysPretoria, South Africa

Sanitation Access, Regulation & Cross-basin Governance

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Customer Communication, Billing & Complaint Resolution

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysPretoria, South Africa

Utility Heads, Quality Leaders

Water Service Reliability, Quality & Customer Trust

Strengthen service standards, quality assurance, communication and recovery

Water Utility Operating Model & Governance

Redesign utility governance, decision rights and accountability for performance

Boards, CEOs, Regulators

Water Quality & Service Continuity: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysCopenhagen, Denmark

Tariff, Financing & Infrastructure-investment Constraints

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Governments, Utilities, Water Authorities

Water Security, Climate Resilience & Infrastructure Strategy

Develop long-term portfolios for supply resilience, reuse, storage and climate adaptation

Utility Operating-model & Asset-management Governance

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Smart Utility, Digital Network & Long-term Infrastructure

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Forestry, Fisheries & Blue Economy

Cold Chain, Traceability & Aquatic Value-chain Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Climate, Ocean & Ecosystem Vulnerability: Systems, Policy & Ecosystem Transformation

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Governments, DFIs, Sector CEOs

Blue Economy Growth & Investment Strategy

Build investment portfolios across aquaculture, marine services, tourism and ecosystem value

Sector Leaders, Regulators, Cooperatives

Blue Economy Operating Model & Value Chain Integration

Align producers, processors, regulators and markets around resilient value chains

Market Access, Certification & Coastal Infrastructure

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Blue Transformation & Sustainable Aquaculture Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysNew York City, United States

Fisheries Authorities, Industry Leaders

Sustainable Fisheries Governance & Resource Resilience

Strengthen science-based governance, monitoring and compliance

Forest Bioeconomy & Nature-positive Value Creation

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysAddis Ababa, Ethiopia

Aquaculture CEOs, Fisheries Managers

Aquaculture & Fisheries Operations Excellence

Improve production, biosecurity, cold-chain and value-chain efficiency

Catch, Harvest & Processing Productivity With Resource

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Community-industry-regulator Governance & Co-management

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Buyer, Community & Stakeholder Trust: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysDoha, Qatar

Seafood Quality, Safety & Traceability Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysToronto, Canada

Workforce, Safety & Technical Capability Across Value Chains

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Exporters, Quality Heads, Regulators

Seafood Quality, Traceability & Export Excellence

Build traceability, quality and certification systems for premium markets

Automotive & Mobility Industries

EV Portfolio, Platform & Market-transition Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysDoha, Qatar

EV Manufacturing & Software-Defined Operations

Transform plants and operations for EV, electronics and software-defined vehicles

COOs, Plant Heads, CTOs

Battery Circularity, Manufacturing Footprint & Alliance

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysPort Louis, Mauritius

EV & Ice Mixed-production Productivity: Operational Excellence & Transformation

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Battery, Electronics & Semiconductor Supply Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Battery Supply Chain & Critical Materials Strategy

Secure battery, mineral and recycling supply through diversified portfolio strategy

CEOs, Supply Chain Heads

CEOs, Product Heads, Digital Leaders

Software-Defined Vehicle & Mobility Platform Strategy

Build business models around software, services, data and connected mobility

Quality Heads, CXOs, Product Heads

Automotive Quality & Connected Customer Experience

Integrate physical quality, software reliability and customer service

EV Workforce & Powertrain Capability Transition

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Battery Mineral, Cell & Component Concentration

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Digital Ownership, Charging & Connected-service Experience

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Vehicle Quality, Warranty & Recall Performance

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

CEOs, Procurement Heads, Strategy Leaders

Automotive Ecosystem & Supply Network Redesign

Redesign supplier, platform and partnership models for batteries, electronics and software

Charging Infrastructure, Standards & Policy Dependencies

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Software-defined Vehicle Operating Model & Engineering

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Aerospace, Aviation & Space

Airline COOs, Airport CEOs, ANSP Leaders

Aviation Operations, Capacity & Reliability Leadership

Improve operational planning, turnaround, capacity and disruption management

CX Heads, Airport Ops, Airline Ops

Passenger Experience & Disruption Recovery Excellence

Improve end-to-end passenger journey, communication and recovery

Airport, Air-navigation & Turnaround Productivity

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Aviation CEOs, Regulators

Integrated Aviation Ecosystem Operating Model

Align governance across airlines, airports, air navigation and regulators

Airline-airport-ansp Coordination & Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Aviation Workforce, Skills & Succession Capability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

CEOs, Sustainability Heads, Fleet Heads

Sustainable Aviation & Net-Zero Transition Strategy

Build transition portfolios across SAF, fleet, operations and infrastructure resilience

Regulators, Safety Directors, Airline/Airport Executives

Aviation Safety, Security & Regulatory Excellence

Strengthen implementation capability, safety management and security governance

Net-zero Aviation & Fleet-transition Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysAbu Dhabi, United Arab Emirates

Safety Culture, Communication & Service Trust

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysNew York City, United States

Aviation Authorities, CTOs, Strategy Heads

Future Aviation, Digital Airspace & Advanced Mobility

Prepare leaders for digital air traffic, drones, AAM and new aviation technologies

Capacity, Infrastructure & Airspace Constraints

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Safety Management, Maintenance & Operational Reliability

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Sustainable Aviation Fuel, Carbon & Environmental Regulation

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Baggage, Accessibility & Airport Service Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysKuala Lumpur, Malaysia

Chemicals & Materials

Low-carbon Chemicals & Electrified-process Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Product Specification & Batch Consistency: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Quality Control, Formulation & Production-data Integrity

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

CEOs, HSE Heads, Plant Directors

Chemical Safety, Process Risk & Regulatory Leadership

Strengthen executive governance of process safety, compliance and major-hazard risk

Process Safety, Maintenance & Hazardous-material Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Process-safety Governance & Technical Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Feedstock, Energy & Critical-input Volatility

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Chemical Regulation, Product Stewardship & Compliance

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Technical Customer Service & Application Support

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysNairobi, Kenya

CEOs, COOs, Business Unit Heads

Chemical Enterprise Operating Model Transformation

Align sites, supply, commercial and technical functions around enterprise value

CEOs, Strategy Heads, R&D Leaders

Circular Chemicals & Advanced Materials Strategy

Build portfolios for circular feedstocks, recycling and lower-carbon materials

Advanced Materials, Speciality Portfolio & Innovation Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysBangkok, Thailand

Plant Leaders, COOs, Engineering Heads

Chemical Process Productivity & Energy Excellence

Improve yield, reliability and energy performance across process operations

Integrated Operations-r&d-commercial Operating Model

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Quality Heads, Operations Heads

Chemical Quality & Customer Specification Excellence

Strengthen process capability, quality governance and customer-specification reliability

Pharmaceuticals & Biotechnology

Quality Executives, Operations Heads

Global Quality Systems & GxP Consistency Leadership

Create consistent quality governance across internal and external networks

Quality, Regulatory & Pharmacovigilance Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Api, Biologics & Critical-medicine Supply Concentration

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Clinical, Laboratory & Quality-data Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Patient Support, Adherence & Access Experience

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysToronto, Canada

R&d-manufacturing-commercial Operating-model Integration

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

CEOs, Market Access Heads, CFOs

Market Access, Pricing & Health-System Value Strategy

Build market-access and value strategies aligned with payer and health-system realities

R&D Heads, CIOs, Clinical Leaders

AI in Drug Discovery, Clinical Development & Governance

Govern AI use across discovery, trials and evidence while protecting quality and trust

CEOs, R&D Heads, Commercial Heads

Integrated Pharma Operating Model & Portfolio Governance

Align portfolio decisions and handoffs from discovery to market

Regulatory Approval, Market Access & Reimbursement Complexity

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Operations Heads, Quality Heads, Supply Leaders

Pharma Manufacturing Excellence & Supply Reliability

Improve manufacturing, quality, capacity and supply continuity

GMP Manufacturing, Yield & Deviation Performance

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Medicine Quality, Patient Safety & Complaint Handling

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Ai-enabled Drug Discovery & Development Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysTokyo, Japan

Portfolio, Precision Medicine & Biotech Innovation Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysParis, France

Defence, Security & Resilience

Future Force, Autonomous Systems & AI Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysPort Louis, Mauritius

National Resilience & Whole-of-society Preparedness

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysSeoul, South Korea

Readiness Standards & Assurance Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysAmsterdam, Netherlands

Incident Response, Stakeholder Communication & Recovery

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Executives, Crisis Leaders

Crisis Readiness, Command & Continuity Excellence

Strengthen command, exercises, continuity and recovery

Alliance, Interoperability & Regulatory/security Constraints

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Defence Industrial-base & Strategic Supply-chain Resilience

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Workforce, Skills & Technology-integration Capability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Security Chiefs, CIOs, CROs

Integrated Security & Resilience Operating Model

Align physical, cyber, continuity and crisis functions under coherent governance

Government, Defence, Infrastructure Leaders

National Critical Infrastructure & Supply Security Strategy

Map and mitigate dependencies across critical infrastructure and strategic supply chains

Defence Chiefs, CTOs, Policy Leaders

AI, Autonomy & Emerging Security Technology Strategy

Build governance and portfolio choices for emerging security technologies

Joint Command, Accountability & Interagency Coordination

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Mission Readiness, Maintenance & Logistics Performance

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Cyber Operations, Threat Detection & Incident Command

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Defence Leaders, Procurement Heads, Programme Directors

Defence Acquisition & Capability Delivery Transformation

Improve acquisition governance, commercial agility and delivery discipline

Sports, Leisure & Recreation

sports executives, federation leaders, venue operators

Fan & Member Experience Excellence: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysMadrid, Spain

Operations Heads, CX Leaders

Elite Sports Service & Experience Excellence

Build consistent service standards across athletes, members and fans

sports executives, federation leaders, venue operators

Venue Accessibility, Safety & Service Consistency

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysKuala Lumpur, Malaysia

CEOs, CMOs, Digital Heads

Digital Fan Economy & Sports Growth Strategy

Build digital engagement, data and commercial models around fans and communities

sports executives, federation leaders, venue operators

Fan Engagement, Data & Digital-sport Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysHong Kong, Hong Kong

Sustainable Sports Events & Legacy Strategy

Design major events for sustainability, community value and long-term asset use

Event CEOs, City Leaders

Venue CEOs, Event Directors

Sports Venue & Event Operations Excellence

Improve venue operations, event delivery and asset utilisation

sports executives, federation leaders, venue operators

Ticketing, Membership & Digital Fan Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

sports executives, federation leaders, venue operators

Athlete, Coach & Workforce Capability Systems

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

sports executives, federation leaders, venue operators

Venue, Event & Competition Operations: Operational Excellence & Transformation

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

sports executives, federation leaders, venue operators

Integrity, Anti-doping & Safeguarding Regulation

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Boards, Federation Leaders

Sports Governance, Integrity & Board Leadership

Strengthen board governance, integrity systems and accountability

sports executives, federation leaders, venue operators

Club, Federation & Venue Governance: Operating Model & Organisational Transformation

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

sports executives, federation leaders, venue operators

Facility Financing, Public-private & Community Dependencies

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

sports executives, federation leaders, venue operators

Media Rights, Betting & Platform Ecosystem Pressures

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Nonprofit, Foundations & Social Impact

Impact Data, Monitoring & Beneficiary Information Operations

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

CEOs, Development Directors

Sustainable Funding & Revenue Diversification Strategy

Build diversified revenue, partnerships and funding resilience

Headquarters-field-partner Operating Models

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Regulatory, Safeguarding & Partnership Ecosystem Constraints

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Beneficiary Experience & Dignity-centred Service

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysRiyadh, Saudi Arabia

Programme Delivery, Grant & Operating-cost Efficiency

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

CEOs, Programme Heads, MEL Leaders

Impact Strategy, Measurement & Scaling

Build outcome frameworks, evidence and scaling strategies

Funding Concentration & Philanthropic-market Shifts

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Donor, Partner & Stakeholder Experience: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

Mission Portfolio Prioritisation & Theory-of-change Renewal

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysSingapore, Singapore

Sustainable Funding, Social Enterprise & Blended-finance

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

Boards, Executive Directors

Nonprofit Governance & Board Effectiveness

Clarify governance, accountability and strategic oversight

Board-executive Governance & Accountability

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Programme Directors, Safeguarding Heads

Beneficiary Experience, Safeguarding & Service Quality

Build consistent, dignified and safe service standards

Executive Directors, COOs, CFOs

Nonprofit Operating Efficiency & Cost-to-Impact Transformation

Improve operating efficiency while protecting mission outcomes

Administrative & Support Services

Workflow Automation, Productivity & Service-cycle Time

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

AI-Enabled Shared Services & Workforce Redesign

Redesign roles, skills and workflows for AI-enabled support functions

GBS Heads, CHROs, CIOs

SLA Reliability & Service Consistency: Service Excellence & Experience Transformation

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysNew York City, United States

Labour Regulation, Contracting & Compliance Dependencies

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Client Experience, Escalation & Service Recovery

Institutional value is lost when service outcomes vary by channel, location, team or customer segment

3 daysGeneva, Switzerland

Shared Service Heads, COOs, CIOs

Shared Services Automation & Productivity Transformation

Redesign support workflows using standardisation, automation and AI

Service Portfolio, Platform & Managed-services Growth

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysCopenhagen, Denmark

Global Business Services Operating Model

Design integrated shared-services governance, service ownership and sourcing

COOs, GBS Heads, CFOs

Procurement Heads, CROs, COOs

Strategic Outsourcing, Vendor & Third-Party Risk

Strengthen sourcing strategy, vendor governance and resilience

Ai-enabled Shared Services & Intelligent Operations Strategy

The sector is being reshaped by technology, capital, regulation and new competitive realities that require deliberate future positioning

4-5 daysVancouver, Canada

Shared Service Leaders, COOs

Enterprise Service Management & SLA Excellence

Create consistent service standards, catalogues and performance management

Facilities, Workforce Scheduling & Field-service Execution

Execution bottlenecks and weak operating discipline prevent institutions from converting strategy into dependable performance

Shared-services & Outsourcing Operating-model Redesign

The institutional architecture no longer matches the complexity, speed or accountability required by the sector

Technology/vendor Concentration & Business-continuity Risk

External dependencies, regulation, infrastructure and ecosystem constraints require coordinated institutional responses beyond internal process improvement

Workforce Architecture, Spans, Skills & Automation Transition

The institutional architecture no longer matches the complexity, speed or accountability required by the sector